📍 Live from Davos: The GCC model is being overturned 📉

Hi There,

This week, our team is on the ground at the World Economic Forum, and one conversation is dominating the private meetings in Davos.

The GCC model is being overturned.

Not because of cost or talent, but because software is fundamentally changing its role. We are moving past an era where centers were designed to run processes, and into an era where systems run themselves.

This is the structural reset. Global Capability Centers are transforming into AI Command Centres, defined by:

• Autonomous applications (not just automated tasks)

• Policy-driven execution (not SOPs)

• Outcomes over activity

In this new world, headcount is no longer the unit of scale. Autonomy is.

Enterprises are no longer asking, "How many people will you deploy?"
They’re asking, "What outcomes will your AI own?"

We are launching the blueprint for this shift in Davos. The world is seeing it for the first time today.

1. The End of Traditional BPO

How enterprises are shifting to "AI-Shoring" to replace the old outsourcing model with digital autonomy.

2. Onboarding AI Employees

Building a digital workforce requires a new playbook. We break down the steps for 2026.

The "Human-in-the-Loop" Trap: Why relying on manual checkpoints kills your ROI—and how to escape it.

Defining AI-Shoring: The cost-benefit analysis of the new outsourcing alternative.

The AI-First Operating Model: Only 8% of GCCs are truly leading with AI. Are you in the 8%?

The shift is happening faster than most realize.

The goal isn't to stop hiring, but to stop hiring humans to act like robots—so you can finally own the intelligence layer.

Until next time,

~ Supernova